Privacy Policy

Skill City Facility Solutions ("Skill City", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website at www.skillcityfs.com.au, contact us, subscribe to our newsletter, or use our cleaning and facility services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your information to us, you acknowledge that you have read and understood this policy.

Skill City Facility Solutions is a provider of residential and commercial cleaning services operating in Melbourne, Oakleigh, and across Victoria. Our registered business address is 4A Haughton Road, Oakleigh VIC 3166, Australia. For privacy enquiries, contact us using the details in section 14 below.

We may collect the following types of personal information:

• Identity and contact details: name, email address, phone number, postal address, state, and postcode.
• Service enquiries: service type, property details, preferred schedule, and messages you submit through our contact or quote forms.
• Newsletter subscriptions: email address and subscription source.
• Customer and account information: details relating to bookings, quotes, invoices, and service history where you become a client.
• Website usage data: IP address, browser type, device information, pages visited, and referring URLs (where collected through cookies or similar technologies).
• Communications: records of emails, phone calls, and other correspondence with our team.

Where lawful and appropriate, we may also collect sensitive information (such as health-related information relevant to aged-care or medical facility cleaning) only with your consent or as otherwise permitted by law.

• Directly from you when you complete forms on our website, call us, or email us.
• When you subscribe to our newsletter or request a free quote or consultation.
• When you engage our cleaning or facility services.
• Automatically through cookies and similar technologies when you browse our website.
• From third parties such as referral partners, only where you have consented or we are lawfully permitted to receive that information.

We collect and use personal information for purposes including:

• Responding to enquiries and providing quotes or consultations.
• Delivering, managing, and improving our cleaning and facility services.
• Communicating with you about appointments, service updates, and customer support.
• Sending newsletters and marketing communications where you have opted in.
• Maintaining our customer records and internal administration systems.
• Complying with legal obligations, resolving disputes, and enforcing our agreements.
• Improving our website, security, and user experience.

If we need to use your information for a purpose not reasonably expected from the collection context, we will notify you and, where required, obtain your consent.

Some of our technology providers may store or process data outside Australia (for example, in the United States or other countries where their servers are located). Where personal information is disclosed overseas, we take reasonable steps to ensure recipients comply with privacy standards comparable to the APPs, or we otherwise comply with APP 8 requirements.

We store personal information in secure systems with access limited to authorised staff and contractors. We implement reasonable technical and organisational measures to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure; while we strive to protect your data, we cannot guarantee absolute security.

We use cookies and similar technologies to keep the website working, remember your choices (such as cookie preferences), and—only if you opt in—to understand how visitors use our site or measure marketing campaigns.

We group cookies into the following categories:

• Strictly necessary — required for core site functionality and security. These are always active.
• Analytics — help us understand traffic and improve our pages. These are only used if you accept them.
• Marketing — used to measure campaigns and relevant offers. These are only used if you accept them.

When you first visit our site, you can accept all cookies, reject non-essential cookies, or manage your preferences. You can change your choices at any time using Cookie settings in the website footer. You can also control cookies through your browser settings; disabling cookies may affect some website functionality.

If you subscribe to our newsletter or opt in to marketing, we may send you updates about our services, promotions, and cleaning tips. You can unsubscribe at any time using the link in our emails or by contacting us. Even if you opt out of marketing, we may still send essential service-related messages.

Under Australian privacy law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, out-of-date, incomplete, or misleading information.
• Withdraw consent for certain uses of your information, where consent is the legal basis.
• Make a complaint if you believe we have breached the APPs.

We will respond to access or correction requests within a reasonable period, usually within 30 days. We may need to verify your identity before releasing information. In some cases, we may refuse access where permitted by law; if so, we will explain our reasons.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We retain personal information only for as long as needed to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children without parental or guardian consent. If you believe we have collected information from a child, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

For privacy questions, access requests, or complaints, please contact Skill City Facility Solutions:

• Email: info@skillcityfs.com.au
• Phone: 03 9034 6492
• Address: 4A Haughton Road, Oakleigh VIC 3166, Australia

Need a quote instead? Contact us here.